Apple has announced an expansion of its service program introduced in 2018 with MacBook and MacBook Pro keyboards. The program was initially introduced as a response to a number of complaints related to Apple's butterfly keyboard design.
Having received a number of complaints from users with MacBook and MacBook Pro models manufactured between 2015 and 2017, Apple introduced the service program that allowed owners to have their machines completely free of charge via Apple or through authorized partners.
This program first covered Apple's 12-inch MacBook, 13-inch MacBook Pro and the 15-inch MacBook Pro released in 2015 and 2017. Experienced issues included sticky keys, non-responsive keys, and a general breakdown of the mechanism that held the underlying keyboard together.
This program has been very successful and has managed to solve a lot of problems for owners of the affected models without forcing consumers to pay a fee for the repair.
Now, with this expansion, Apple is including MacBook Pro models enabled in 2018, meaning the company essentially accepts responsibility for the keyboards on these models and suggests that they are subject to the same issues as the aforementioned models. Until now, the 2018 MacBook Pro has not been included in the program, so this should give some comfort to those who own the hardware and who have had unresolved issues in sight.
To order To make sure this doesn't happen again, Apple has announced a number of improvements to the keyboard design of the latest MacBook Pro series updates. This change has been put in place to try to minimize many of the prominent issues with the keyboard on older models, such as the keyboard not responding and to reduce the occurrence of double-tap.
Previously, the company has already tried to solve this problem by introducing a thin silicone membrane that encapsulated the keyboard. This seems to have had a positive effect of varieties, but definitely did not reduce the incidence of problems down to a number that Apple would be happy with.
Currently, the repair program is active and will include a free service for affected machines, which now includes the 2018 MacBook Pro.
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