Apple's regular 14-day Watchback Policy will last for up to 45 days after the purchase if a customer has a cardiac reimbursement request greater than 14 days.
Cardiovascular features include the upcoming ECG app on Apple Watch Series 4 models, as well as irregular heartbeat alerts on Series 1 to Series 4 models.
This extended refund policy was disclosed in an internal document, set by MacRumors, which was distributed to Apple Stores and Authorized Service Provider in the United States. Retailers will eventually tell customers about these requests to reach Apple Support by phone, email or online chat to initiate a refund process.
"It sounds as long as the customer mentions the ECG app or irregular heartbeat alerts. As a result of the return, Apple will honor it for up to 45 days," the report says.
The internal documentation provides no further information as to why this policy is in force. Both the ECG app and the heart rate alert are FDA-controlled functions. However, this extended payback policy is not an FDA requirement in the United States, the publication has learned.
The ECG app will allegedly be enabled in watchOS 5.1.2, according to its own internal document as MacRumors sees. watchOS 5.1.2 is currently beta-tested.