Calling is one of the most important features of the iPhone. Sometimes during regular or FaceTime calls, you may not hear sound from your earphone. It is also possible that the voice breaks or is inaudible. Fortunately, we have eight possible solutions for fixing iPhone without sound on the call problem.
- Adjust volume level and sound settings
- Remove the wired earphone
- Restart iPhone
- Turn off Bluetooth
- Clean the receivers and speakers
- Update iPhone to the latest software
- Reset all settings on iPhone
- Contact Apple Support
1. Adjust volume level and sound settings
Still, if you have trouble hearing the person, consider pressing the ‘speaker’ button to switch to the iPhone’s main speaker. You can also use a wired or Bluetooth earphone for a better experience.
A small number of users have also mentioned that they were successful in fixing muted or degraded voices by turning off noise interruptions. To do this, open Settings app → availability → Audiovisually.
Turn off the switch for Cancellation of telephone noise.
2. Remove the wired earphone
Sometimes the sound problem is solved just by removing the headphones and using the headphones.
Alternatively, the iPhone can sometimes get stuck in headphone mode. This is a situation where your device incorrectly assumes that an earphone is connected. As a result, you may not hear the other person at all.
The easiest way to solve this is to insert an earphone into the headphone jack or lightning port and then remove it. Try this a few times. If that doesn’t help solve the problem, we have a separate guide on how to fix iPhone stuck in headphone mode.
3. Restart iPhone
We often fail to realize how excellent a simple reboot is! This is a quick way to fix several such software issues.
To restart iPhone, use the button to turn it off. You can also open Settings app → General → Turn off. Turn it on after a moment.
In case normal reboot is ineffective, consider restarting iPhone.
Turn off Bluetooth
On a few occasions, Bluetooth speakers may also accidentally cause problems. You can hold the iPhone to your ear, but in reality your device is connected to a Bluetooth speaker or headset and directs the sound there.
To resolve this, disconnect the wireless device. You can also turn off Bluetooth completely from the Control Center or the Settings app.
5. Clean the receivers and speakers
Dirt and debris are other enemies that are responsible for poor conversation experience. They can plug the earphones, speakers, microphone, and even the headphone jack or lightning port.
To take care of this, use a soft, dry cloth or a small soft brush to clean the earplug grill, microphone holes, etc. You can get extra help from our guide, where we show you how to clean and disinfect your iPhone.
Do you use a sturdy cover, waterproof case or screen protector that covers the upper earphone, microphone or speakers? If so, please remove them!
6. Update iPhone to the latest software
Another useful solution to enhance the iPhone calling experience is to ensure that it runs the latest version of iOS.
To update, open Settings app → General → Software update. If you see a pending update, press Download and install.
7. Reset all settings on iPhone
Calls may also be affected due to some settings you may have adjusted. If none of the above solutions work to resolve the issue, consider resetting all settings.
Your files, apps, music, photos, etc. will not be deleted by this action. However, all settings on the iPhone you have changed will be deleted and restored to the default. This includes Wi-Fi, Bluetooth, VPN configuration, home screen layout, privacy settings, etc.
To continue with this, open Settings app → General → Reset.
Now press Reset all settings → enter your iPhone password → press Reset all settings to confirm.
Finally, when nothing works, it’s best to reach Apple Support. There may be physical damage to the speakers that can be examined and fixed by the Apple Authorized Service Center.
These are the most likely solutions to successfully solve the problem of no sound during a phone call. Let us know which methods worked for you. In case you have your own trick, please share it as well.
Sometimes the call quality is impaired due to low signal strength. When you are in such a place with a bad network, consider turning on Wi-Fi calls.
Finally, it would be wise to think about third party VoIP calls. If you are having issues with WhatsApp, Viber or Skype, be sure to update these apps.