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Home / Apple / A new class action has been filed against Apple for Retina Display Defects in Mac

A new class action has been filed against Apple for Retina Display Defects in Mac



Today, law firm Hagens Berman announced that they filed a lawsuit against Apple on November 18th in northern California. Lawsuits claim that there is an error with Apple's iMac and MacBook Retina monitors, and Apple refuses to take responsibility.

The law firm's news sites claim that "Mac owners today hit Apple Inc. with a nationwide appeal campaign that challenges tech giant to deliberately sell iMacs and MacBook computers with a filter error that causes slowing down of the motherboard process speed and permanent screen patches due to

The search was filed in the San Francisco District District of the Northern District of California, saying that Apple failed to install filters for computer valves, leading

Steve Berman, managing partner and co-founder by Hagens Berman : "Apple is the most valuable company in the world today. Because consumers rely on making reliable quality products, it has not been able to correct one of the most simple and familiar issues in technology life – dust accumulation. This filter defect costs Apple owners hundreds of dollars in repairs, and Apple refuses to take responsibility. We intend to hold Apple responsible for this costly error that affects millions of computers. "

The lawsuit seeks financial compensation for Mac owners, including compensation for premiums paid for monitors that did not perform as announced by Apple, compensation for repair costs outside of the pocket to replace the motherboard and / or screen and compensation for those who sold their affected computers with a loss due to the dark spots on the screen or slow performance.

The lawsuit states that the computer's lack of fan filters is responsible for both processor speed and dust and dirt loss below the screen and that Apple's remedies allow customers to be responsible : "If it is taken for repair outside the warranty period (or if Apple refused to honor the warranty), Apple told customers that they have to pay up to $ 600 to replace the entire screen.

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In reality, it's a simple and cheap solution for many of the computers: the screen can be removed with a suction cup and then cleaned with a soft cloth. Despite the existence of This reasonable repair, Apple continues to charge non-warranty customers $ 600 to replace the entire screen. A picture of the screen defect on a MacBook above is from Hagens Berman. Below is an iMac screen with the same problem.

  3 X imac With Screen Error (Click image to enlarge)

As regards the filter error on the computer's motherboard, dust causes overheating, resulting in slow processing speeds and "ultimately, crashing", the statement say.

The father's named attorney includes a photographer who used the affected Apple computer for business purposes and paid up to $ 2,700 for her Retina screen just to be bothered t of Apple's filter error that caused dark spots to occur after just nine months. According to the lawsuit, the dirt had severely disturbed her work, and the results were noticed by her clients. After a useless call to Apple Support, she learned about the widespread issue of a Google search. Apple Customer Support Representatives repeatedly denied knowledge about the problem, according to the complaint. The person who was supposed to perform the repair acknowledged that he had previously seen this problem. The suit is also called another plaintiff who used the Apple Retina display iMac for business purposes and was forced to pay $ 600 for a replacement of the screen after having owned the computer for about five months.

A third plaintiff named in the suit owned an iMac 27 "and began to notice dark spots in the corner of the screen shortly after you purchased the computer. After the screen has been replaced under warranty, the spots will appear again. He replaced the screen twice out of warranty and paid about $ 450- $ 650 each for the last two replacements. In 2017, he also had to replace the motherboard because of dust sucked into the machine by Apple's fans, which caused the computer to lower and overheated. He paid about $ 900 to replace his motherboard.

Finally, Berman says that "Apple's own message boards are full of reports of these widespread problems caused by the filter defect." The dust has decided and it's time for Apple to stop ignoring this expensive problem that bothers your own customers. "[19659003]

If you experience the issues in the law firm's lawsuit, you can register to be part of the class action here.

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