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Activity app does not work on Apple Watch and iPhone

Activity app for watchOS will synchronize data such as calorie burn, steps, etc. Seamlessly with the counterpart on the paired iPhone. But in some cases, the activity app does not work properly and therefore does not appear to show training data.

Well, it’s happened to me a couple of times. So I know how frustrating it can be. Since I like to keep track of my progress to measure performance, I want the Activity app to display training data as accurately as possible. And I guess any fitness-loving person will not compromise on that.

Talking about the solution; there are some tricks that have worked for me to fix this problem. And I think it would be better to share them. Try them if you are facing this problem and want to get rid of it right away!

Solutions for fixing activity apps that do not display data on Apple Watch and iPhone

Solution # 1
: Force the Quit Activity App and restart it

The first trick you should try to solve this problem is to quit the activity app and restart it. Many times it should get rid of the problem.

To kill the Activity app on your watch, make sure you are in the app. Then you have to press and hold the side button to bring up the power menu. Then release the side button. After that, press and hold Digital Crown. The app is killed and you go to the home screen.

How to force you to quit apps on Apple Watch

Swipe up from the Home bar on the iPhone 11 or X Series and hold it in the center of the screen. Then swipe up the app card to close the app.

Force Quit Apps on iPhone X, Xs, Xs Max and XR

On iPhone 8/8 Plus or earlier, double tap the Home button and so sweep up on the app card to end it.

Now go over to the Activity app to see if it has started to show up on the data or start working properly. If it has, you’re ready to go!

Only if it has not solved the problem, you can go to the next tip.

Solution 2. Make sure training tracking is enabled on iPhone and Apple Watch

With “Exercise & Fitness”, apps can access many important data, such as step counting, stair steps, body movement and more. So make sure it is enabled.

On your iOS device, go to the Settings app → Privacy → Exercise and Exercise → and then turn on the Fitness Tracking and Health switches.

Turn on Fitness Tracking and Health in iPhone Motion and Fitness Settings

In addition, open the Watch app on iPhone → My Watch → Privacy → Now, make sure Fitness Tracking and Heart Rate switches are ON.

Turn on Fitness Tracking and Heart Rate in iOS Watch App Settings

Then restart both the smartwatch and the iPhone. Once they have restarted, open the activity app to check if everything has returned to normal.

Solution # 3. Update both iPhone and Apple Watch

If the problem persists, it’s time to update your Apple Watch and iPhone. Many times, software update succeeds in resolving errors and even improving performance. So try it too.

To update your iPhone: Open the Settings app on your device → General → Software update → Download and install the update.

Tap Settings and then General and then Software Update on iPhone

To update your Apple Watch: Make sure your iPhone is already up to date with the latest version. Your smartwatch must have at least 50% charge and be placed on the charger.

Also, the iPhone must be close and connected to Wi-Fi. Open the Watch app on iPhone → My Watch tab → General → Software update. Download and install the update as usual.

Tap General and Software Update in the iPhone Apple Watch App

Solution # 4. Restore iPhone as new / Set up Apple Watch as new

If none of the tricks have shot the problem, it’s time to go for the radical solution. And for that, you need to restore the iPhone like new and set the smartwatch from scratch. Yes, it is a very tedious task, but it is worth trying.

That’s pretty much it!

Unpacking …

In most cases, a reboot or software update may resolve the issue. In some rare cases, you may need to take radical action. Hopefully you can get rid of the problem without going so far.

Of course, if there is no deadline at all, even after trying everything, (you guessed it!); Apple Support is always there to troubleshoot the issue.

Also take a look at these posts:

Which of the above solutions solved the problem for you? We would appreciate your feedback below in the comments.


The founder of iGeeksBlog, Dhvanesh, is an Apple fan, who can not stand even a small innuendo about Apple products. He hires the editor-in-chief to ensure that articles comply with the quality standard before they are published.

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