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App Store reviews disappear? : iOSProgramming



Has anyone had reviews or reviews for your app in the store, apparently disappearing or being deleted overnight?

When I first launched my app a few months ago, I had 2 positive reviews and 5 grades in the US store in the 2nd week, and then one night I lost both reviews and only had one rating left. And since two days ago I had 10 + grades and 2 positive reviews, and once again they disappear overnight, both reviews are gone and the characters are halved.

The App Store Connect support was completely useless when I asked them the first time it happened. I asked if it was a fake / spam filter or cropping, they said no and said everything so normally at their end (and yes, the reviews were real). This is probably the most frustrating issue I've run into because it kills my keyword and impressions, and there hasn't been anything I can do.


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