Apple suspended the Siri grading program following a Guardian reported last week that revealed that third-party contractors working on Siri regularly hear confidential user information and could point to their location.
The company has issued a statement to TechCrunch stating that it is committed to improving the overall experience of using Siri and protecting users' privacy.
"We are committed to delivering a great Siri experience while protecting users' privacy," Apple said in a statement to TechCrunch. "While conducting a thorough review, we suspend Siri rating globally. In addition, as part of a future software update, users will have the opportunity to choose to participate in the rating."
Apple will now undergo the grading process thoroughly. will also offer users an opportunity to opt-in / out of this program via a future software update.
As part of the Siri grading program, third-party entrepreneurs listen to user recordings, in many cases, due to fake triggers especially from Apple Watch and HomePod , these contractors ended up with private calls from users who disclosed their medical information, drug trafficking and more.
While Google and Amazon are also hiring third-party entrepreneurs to work with their voice assistants, which involves listening to user recordings, they offer users the opportunity to opt out of their recordings used for grading purposes s for its focus on user privacy, Apple does not offer such an option for Siri.
It seems to have become a theme at Apple where it first gets caught and does something that it shouldn't do. The company then apologizes and continues to roll out a software update to resolve the issue.
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