Apple often creates a repair program to resolve an issue that affects a significant number of Apple devices. These repair programs provide free service or component replacement, regardless of whether the device is still under warranty or covered by AppleCare. The company has just created two new applications: one for iPhone X and another for non-touchable model on the 13-inch MacBook Pro. Both of these programs will continue for 3 years from the first retail sale of the device.
For each of these applications, you will find an Apple Authorized Service Provider, an Apple Retail Store, or contact Apple Support. Be sure to back up your data first, as the repair may involve a replacement of storage. Before you provide a device for Apple for repair, make sure you back up your data first. For Mac, we recommend creating both a bootable duplicate and a Time Machine backup; For an iOS device, it is always worth making a backup via both iCloud and iTunes.
Touch Screen iPhone X Touch Screen Replacement Program
On the iPhone X Display Module Replacement Program Replacement, Apple says that a failing component in some iPhone X monitors may cause touch-related issues. The screen, or part of it, may respond intermittently or not at all, or it may react despite not being touched. If your iPhone X suffers from these issues, Apple will replace the display module for free.
No other iPhone models are included in this application, although this sounds like the repair program that fixes iPhone 6 Plus devices that suffer from "Touch Disease" (see "Apple launches iPhone 6 Plus Multi-Touch Repair," " November 1
13-inch MacBook Pro Solid State Drive Service Program
Although the issues with iPhone X are unnecessarily interfering, the 13-inch MacBook Pro (Solid State Drive Service Program) is more urgent. Apple has discovered that some of the 128GB and 256GB SSD drives used in the non-touchable model on the 13-inch MacBook Pro suffer from a problem that could cause data loss and drive failure. Affected devices were sold between June 2017 and June 2018.
If you registered an affected MacBook Pro with Apple, the company says that it will send you email about the issue as well. Either way, you will send the MacBook Pro service for free as soon as possible before data loss occurs. You must make a backup first since the drive will be deleted as part of the service. Apple will reinstall MacOS for you, and you can recover from bootable duplicate or time machine backup during the installation phase.
Although this program only covers the non-touchable model on the 13-inch MacBook Pro, the SSD in our son's 13-inch MacBook Pro with Touch Bar, purchased in August 2017, also failed and goes back to Apple under AppleCare right now. I would not be surprised to see Apple expand this repair program in the future.