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Apple explains the new iPhone warning for 'unauthorized' battery replacement



In response to criticism that it is trying to steer consumers toward more expensive battery replacement, Apple today claimed that the "important battery message" added to iOS is in the name of customer safety. It was recently discovered that when an iPhone battery is replaced by a third-party workshop that is not one of Apple's authorized partners, the device's battery health menu will display an ominous warning to be "unable to confirm that this iPhone has a genuine iphone battery. ”

This can happen even if a genuine Apple battery is used; the warning comes from a microcontroller that only authorized technicians can configure correctly. If iOS doesn't detect the proper microcontroller, it hides the usual battery stats and displays the warning.

"We take the safety of our customers seriously and want to make sure battery replacement is proper," said an Apple spokesman The Verge on Wednesday. "There are now over 1

,800 Apple-authorized service providers across the United States, so our customers have even more convenient access to quality repair." The statement goes on to say:

Last year, we introduced a new feature to notify customers if we could not confirm that a new genuine battery was installed by a certified technician following Apple repair processes. This information is there to protect our customers from damaged, poor quality or used batteries that may cause safety or performance issues. This alert does not affect the customer's ability to use the phone after an unauthorized repair.

But Apple's decision to completely hide the useful battery health statistics when unable to validate a battery has shown some to be an extreme response. The iPhone could theoretically display a similar warning while continuing to show customers when the battery is aging and in need of replacement. Right now, people with an "unauthorized" battery don't get that information. Instead, the battery section in iOS settings permanently displays "service" next to battery health until an authorized replacement is performed. However, Apple can claim that without the transfer of microcontrollers, no matter what a battery reports to the system may be accurate. But again, this is still happening with real batteries coming from another iPhone, and advocates right to repair are not happy.

Lithium-ion batteries can be dangerous when you can't go well for where they came from (and even when you can), and Apple is taking a very hardline approach here. The company says the batteries are rigorously designed, tested and manufactured to meet Apple's standards (including for safety). Aside from Apple stores, all Best Buy locations now handle iPhone battery repairs. But if you try to save money or find yourself in a jam where only the neighborhood gadget shop is an option, you may get this message.

Apple says that anyone who thinks their iPhone battery is authorized and genuine should return to the company that installed it so that it can be confirmed, at which point the battery health function will return to normal operation.


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