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Apple prevents third party Mac repairs on selected machines



With the new T2 chip in 2018 MacBook Pro and iMac Pro, Apple prevents Mac third party repair. As described by MacRumors and Motherboard, new software locks have been put in place that allows the machines to not be used unless Apple's proprietary system configuration software runs after a repair.

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Motherboards say that Apple recently distributed an updated document to authorized service providers explaining that any Mac with the T2 security chip is affected by this. Currently, the iMac Pro and 2018 MacBook Pro are the two Macs with this security chip. Although it's logical to think that T2 comes to more Macs on the line.

In the document, Apple states that hardware repair processes are not completed before the company's AST 2 System Configuration software has been run on the current machine. If the software is not running, the Mac remains in an "inoperative mode". This prevents repairs from third party Mac from unauthorized stores.

The document reads:

"For Macs with the Apple T2 chip, the repair process is not completed for some parts before the AST 2 System Configuration package has been executed. Failure to complete this step will result in an inoperative system and incomplete repair. "

Further, the motherboard explains that the system configuration software includes the Mac Resource Inspector, a tool that provides rapid health control of hardware and software. "Other tools in the package check things like cooling system, monitor and memory – ensure everything is in operational condition after a repair.

Apple states that this new policy applies to MacBook Pro machines that have display mount, logic board, top case and Repair of ID Card. For iMac Pro, the system configuration software must be used if the logic card or flash storage is replaced.

The software configuration program is available only on Apple-authorized service facilities, which means that the days of repairing a Mac yourself or going to an independent workshop, is over. The software connects to Apple's Global Service Exchange, which requires Apple to log in to access, thus limiting authorized stores. Third-party Mac repairs are popular with people who do not live near an Apple store or other authorized vendor. .

Apple is concerned with repairs is nothing new and the T2 chip is absolutely something the company takes seriously. Last year, we reported that Apple had introduced a new data recovery for Macs with the T2 chips – which is part of the company's security work.


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