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Apple Statement on 'Locking' Third-Party Battery Change – BGR



It's no secret that Apple has historically made it extremely challenging for iPhone owners to open up their devices and replace components, an attitude that absolutely explains the company's affiliation with pentalobe screws. From Apple's vantage point, it's a matter of security. And while this may seem like something more than a generic talking point, the reality is that third-party battery change can have potentially serious consequences, as we saw in a recent video with an exploding iPhone.

In light of this, iFixit discovered last week that Apple implemented something of an unusual software lock in iOS that prevents users from checking the health of their iPhone battery if it was replaced by an unauthorized third party. Instead, users concerned about battery health are met with the following message: “Can't confirm that this iPhone has a genuine Apple battery. Health information is not available for this battery. ”

What caused a bit of rage is that the message occurs even if a third party is installing a battery from another iOS device. iFixit notes:

The chip used in recent iPhone batteries contains an authentication feature that stores the information to connect the battery to the iPhone logic board. Simply put, if the battery does not have the unique authentication key that the iPhone logic card expects, you will receive the "Service" message.

The problem reportedly affects Apple's selection in 201

8 exclusively, although there is a reason that I would like to see similar problems occur with Apple's impending iPhone 11.

With many users retelling the feeling that Apple's behavior here is unnecessary and without doubts hostile to users, the company earlier today issued a statement on the case to iMore .

We take the safety of our customers seriously and want to make sure battery replacement is done properly. There are now over 1,800 Apple Authorized Service Providers across the United States, so our customers have even easier access to quality repair.

Last year, we introduced a new feature to notify customers if we could not confirm that a new genuine battery was installed by a certified technician following Apple repair processes. This information is there to protect our customers from damaged, poor quality or used batteries that may cause safety or performance issues. This alert does not affect the customer's ability to use the phone after an unauthorized repair.

Overall, I think some of the backlash against Apple in this regard is a bit unwarranted. Third-party replacement batteries still work well, to the extent that performance is not affected at all. If the only measure taken by Apple is that battery health cannot be displayed, it doesn't seem to be overworked. And while you can reasonably argue that Apple is being too cautious, the video here shows the danger that can arise when replacing an iPhone through unofficial channels.

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