Image by Adam Engst
The Guardian recently revealed that Apple contractors listened to Siri recordings to improve service – a practice Apple calls "response rating." (See "Apple workers can listen to your Siri calls, ”July 29, 2019.) In a statement released to TechCrunch, Apple said it is suspending the program for now, reviewing the grading process, and will issue a software update that allows users to choose whether or not to participate in the grading program.
While it is unfortunate that Apple had to be called out about this privacy-unfriendly behavior to take action, at least it does. Amazon and Google, both of which have been criticized for similar practices with their voice assistants, have changed nothing.
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