Apple will offer free repairs to owners of the 2016 MacBook Pros with backlighting issues – an issue that increasingly began to appear on laptops as they age. The repair program, announced this afternoon, only covers the 13-inch MacBook Pro model that debuted in 2016, but both Touch Bar and non-touchable versions are eligible. Repairs will be covered for four years after a laptop was purchased first.
In recent months, some owners of the 2016 MacBook Pros have begun to encounter a problem with their portable displays, where the lighting will appear unevenly on the bottom, as although the stage lights illuminate some areas but not others. The problem, called "flexgate," seems to be due to a cable that connects the bottom of the laptop to the screen being stretched more than it can handle over months of opening and closing the lid. If the cable is damaged enough, the entire screen may close.
This is the second repair program that Apple has announced for the MacBook Pros today. The company also expanded which notebook computers are eligible for keyboard repairs to fix their notoriously sticky butterfly keys. Together, the problems paint a less than perfect picture of Apple's high-quality hardware. But after all, Apple has probably offered repairs to customers who need them.