"Former Apple Inc. reseller Angela Ahrendts defended his revolution in the company's stores over the past five years, calling his mission" Mission accomplished, "Mark Gurman and Taylor Riggs Bloomberg's report. " Today at Apple's company program to teach customers in the stores," was tremendous, "Ahrendts said Friday in an interview with Bloomberg Television at the C2 Business Conference in Montreal."
"While the Apple stores were redesigned under management, some consumers and employees felt that the particular service area" Genius Bar "should not have been removed, and the process of buying products has become more difficult," reports Gurman and Riggs. "There have also been complaints about total customer service and knowledge of some employees."
"Ahrendts rejected the criticism," reports Gurman and Riggs. "When I left, the retention levels were full-time, up over 20 points in the five years, and the customer loyalty points" were at historical heights. Again, I know the facts, said Ahrendts. "
Read more in the whole article here.
MacDailyNews Take: As a fact, yes, she was willingly overpaid in her position by thousands of dollars *, but without Ahrendts, many of Apple's Biggest, most impressive stores do not exist or are being built today.
* Cook was probably a bit panicked after the Browett debacle, with the post unfilled so long afterwards, of which Ahrendts astutely took full advantage.
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