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Apple's latest MacBook Pro update addresses keyboard issues – BGR



Apple does not often admit mistakes, but the quiet launch of a new MacBook Pro model today, along with an adjustment of the keyboard service program, seems to be the company's way of acknowledging that there is more work to be done to tackle the Butterfly keyboard problems of its portable line. According to Apple, the keyboard design has been tweaked to reduce double and missing key presses, which users have complained for years.

New materials in the keyboard switch mechanism are said to be the solution, and the new design is presented on both the new 15-inch MacBook Pro and 13-inch MacBook Pro with the Touch Bar. But the keyboard is not the only thing that changed, as laptops are now equipped with 8-core Intel Core i8 and i9 processors.

For Those Who Don't Want To Upgrade But Have Some Experienced Problems With your current MacBook Pro model, Apple also has great news for you. Each MacBook with butterfly keyboard design is now eligible for the Keyboard Service Program, right back to the 201

5 Retina Macbook. The program still only includes laptops "for 4 years after the first retailing of the device", but the MacBook is still likely eligible if it is on the list, even if you only have a few months to seek help before the qualification expires.

According to The Verge Apple also says it has taken steps to reduce repair times at its stores, but did not specify how it was accomplished. As the publication points out, iFixit has explained how difficult a keyboard repair on a MacBook Pro might be, so if the process had actually accelerated in any significant capacity, end-users with malfunctioning MacBooks would undoubtedly appreciate results.

Apple has undergone all kinds of hardware competitions over the years, many of which have had far more high names than they really deserved, but the case of the butterfly keyboard has been prolonged and widespread. The fact that Apple goes so far to appease frustrated consumers is evidence that the large number of complaints has forced Apple's hand, but it remains to be seen whether the company has done enough. Image Source: Apple


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