I really don't know about feeling safe or worried about Apple's latest attempt to record their busted butterfly keyboards. I think it's both – because on the same day, Apple announced a revised version of the MacBook Pro keyboard that allegedly will not be crippled by just stains of dust, it contained the brand new keyboards in the same free extended repair program Designed to place customers whose keyboards do fail.
As Owen Williams points out, it's strange:
If you assume Apple's trying to sweep this problem under the rug, it's easy to jump to this conclusion: Apple is stylishly admitted that the new keyboards also suffer from you exactly The same problems, and the mysterious "new materials" used in the construction, are just a mystery because Apple doesn't want you to know they're inadequate. Because if the keyboards are better now, why would we need Apple's promise to replace them if they break?
I think it is an unfair assumption, especially until we have seen in these new Macs. For all we know, Apple just removes the problem. We don't quite know until after months of real-time use, if ever. But even if you assume that Apple has a solution and is really trying to make it right for its customers, today's movement is still not completely calming.
Personally, I think it's great that Apple will repair or replace any MacBook keyboard with butterfly switches for four years after the day of sale. It would definitely make me feel a little better with buying one.
And it was definitely a clearer, easier to trust message than the one Apple sent in July 201
Now, MacBook Pro buyers can tell that "There is less chance than ever that these innovative keyboards will break, and Apple will get my back even if they do."
But the same buyers must also think about whether to buy a laptop that can be the victim of this problem at all . Although Apple will replace the keyboard for the first four years, how big is it to get it done? What if Apple's techs can't render the problem on the day you manage to trade your precious work machine to an Apple Store? What about years five, if you stick to laptops for a long time? What about resale value?
If Apple had actually solved the problem with a new keyboard design – as it still can, if the rumors of a 16-inch MacBook Pro later this year are true – it would be a different story. But for now, Apple has chosen to illustrate how each of their modern laptops has an opportunity to submit to this error.
To be fair, Apple is in a difficult position here. The MacBook has a serious image problem due to these keyboards (not to mention "Flexgate" and the first term that the MacBook Pro was not for pros). Although Apple has found a keyboard fix, it wouldn't be enough for the company to say "we think we've solved it on these specific models," because not everyone is ready to buy a touch screen equipped 2019 MacBook Pro. The company needs to continue selling the 12-inch MacBook, the new MacBook Air, and the MacBook Pros, and it gets harder if Apple reveals that all Macs are saving the new ones is wrong.
It's much easier to tell everyone. "This is rare, and if you're concerned, we'll take care of you" as it also did with the Flexgate display on the 2016 13-inch Macbook Pro. And it's even easier to say that each MacBook with a butterfly keyboard will be taken care of, because buyers do not want the added friction to find out if they buy right MacBook to avoid potential keyboard problems.
They can only buy a MacBook and trust that if anything happens, Apple will probably, eventually, help. At least after journalists write enough convincing first stories about showing Apple where its reputation for quality can use a little propping up.