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Being locked out of your Apple account can be a nightmare



If you are in the Apple ecosystem, your Apple ID is pretty important, as it is the portal you can access from everything from your iCloud account, iTunes purchases, photos, apps, files and more. What would happen if you lost access to this?

It turns out it's quite a nightmare according to Luke Kurtis, who has been a devoted Apple user for nearly 15 years. He detailed his experience of being locked out of his Apple account in a quartz post, and it shows that the walled garden companies like to set up can turn into a prison.

Kurtis has had his Apple account since he first started buying iTunes content in 2005. He continued to do so by obtaining discounted iTunes cards through third-party sellers. However, such a purchase caused him to be locked out of his account because it was a stolen card.

After learning about this situation, he gave proof of purchase to an Apple representative who assured him that his Apple account would return to work normally within 24 hours. It didn't happen. In fact, after several calls to Apple support, talks with several senior agents and two months had passed, Kurtis gave up accessing his Apple account again.

It was a nightmare. Without his Apple account, he did not have access to purchase content and (could not update and thus) use apps on his iPhone. That made his Apple products, which included iPhones, iPads, iPods, Apple Watches, Apple TVs and even a HomePod, boundless.

As a last ditch effort, he sent an email to Tim Cook, who responds to them from time to time, and contacted an Apple representative he knew from work to see if there was still something to get the account back.

The effort paid off, Kurtis got his account back with apologies from Apple and the company he bought the iTunes card from, but Kurtis knows this would not happen if he did not have access to an Apple representative, which most do not. He still doesn't know whether to contact Cook or the Apple representative did the job.

The moral of the story, according to Kurtis, is not to blame Apple. This was an event with Apple at the forefront, but the same could happen to any other company dabbling in cloud services like Google, Microsoft, Amazon, Sony, Samsung and countless others.

It's just a sober reminder of living in the world we live in and within the technology companies that lead it. A small case can turn into a trial that can turn your life on your head.

Kurtis reported everything about $ 1

5,000 of expenses he invested in his Apple account since 2005. All of this was almost lost thanks to a stolen iTunes. card


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