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How I built the iPhone Life part 2



In the 117th episode, iPhone Life founder Hal Goldstein returns to the show to share how the invention of the iPhone changed everything for his t ech publishing company and how he managed to adapt to the times. [19659002] Click here to listen and subscribe . If you like what you hear, be sure to leave a review. And be sure to tune in every other week to hear that our editorial team shares with you the latest Apple news, the best apps, iPhone tricks and the coolest accessories.

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Transcript of episode 117:

Donna Cleveland: Hello, and welcome to the iPhone Life Podcast. I'm Donna Cleveland, chief editor of iPhone Life.

David Averbach: I'm David Averbach, CEO and publisher.

Donna Cleveland: And we have a special guest today, Hal Goldstein is back for the podcast. He is the founder of iPhone Life and author of Meditating Entrepreneurs: Creating Success from the Stillness Within. If you listened to the last episode, you'll know that we've been doing a two-part series in which we cover the story of iPhone Life and kind of how I built this style podcast about all that personality and kind of triumphs and hardships to drive this company. So if you didn't listen to the last episode, I would recommend you go back one and take again because we start with how Hal moved to Fairfield, Iowa, and started a tech-focused publishing company in the middle of nowhere. And it's a very funny story to hear.

Donna Cleveland: Today we're going to skip how the company changed when Steve Jobs released the iPhone, how a company that used to focus on other technologies started focusing on Apple devices. So this is where we need to focus today. But first, we want to tell you about our sponsor.

David Averbach: So our sponsor today is Fanatic, and the Informant 5, which is a calendar app, and we like to call it the calendar app Apple should have created. Because, first of all, it's so much more feature-rich than Apple's calendar app, so much easier to use, and one of the things they do that I love is that they combine reminders and calendars into one thing. So when you try to figure out, so many people use reminders, or they use calendars, because there's enough of an overlap where it can be hard to figure out what to use and when. So combining them into an app, especially because sometimes you want teams, right, you want a meeting, but then you have reminders to go over in that meeting. Things like they are doing so well.

David Averbach: It's free to download, they have a paid version. It works on all your devices. Then on your Mac, on iPad, on iPhone, on PC. So make sure you check it, it's called Informant 5 by Fanatic. It is in the App Store, we link to it though at iPhonelife.com/podcast.ebrit19459027]

Hal Goldstein: You know, they won the award year after year in the 2000s.

David Averbach: Really?

Hal Goldstein: Yes.

Donna Cleveland: Really.

Hal Goldstein: As the best calendar app, or so I forgot which category it was. But they were great.

David Averbach: Yes.

Hal Goldstein: [crosstalk 00:02:32] around, they've been doing this for a long time.

David Averbach: Absolutely. And one of the things I love about them is just that, that they are very passionate about this. Every time I talk to him, he always rolls out a new feature to make it easier to plan something. I mean, small details, and they put so much passion into it.

Hal Goldstein: Yes.

Donna Cleveland: So if you haven't signed up for the Daily Tips newsletter, I'll tell you about it quickly. Our daily tips newsletter is a great way to learn how to get the most out of your device in just one minute each day. If you go to iPhonelife.com/dailytips, you can sign up. Today's daily tips are how to add a widget to Today View, and also what is a widget. Because some people are not sure what it is.

Donna Cleveland: First, what is a widget. If you've been using Android devices, you've probably known this for a long time. There is little information that you can access from the home screen, such as the weather, calendar, only useful views for you. For a long time, iPhone did not have widgets. In my opinion, I'm still not so happy with Apple widgets, I'd like to be able to customize and add them to my home screen how I like. But Apple has a widget view now in Today View, which you can access by swiping home from the lock screen or from your device's home screen. There you will see a list of little ones, such as Apple's weather app.

David Averbach: Sorry, swipe left. When you are on the Home screen, swipe left.

Donna Cleveland: But you swipe right.

David Averbach: Swipe to … OK, swipe to the right, it's to the left. You said swipe home, which was confusing.

Donna Cleveland: Ok.

David Averbach: Ok. Hopefully it really cleaned up.

Donna Cleveland: Ok. So if you're on the Home screen, swipe from left to right.

David Averbach: There you go.

Donna Cleveland: And it will be to the left of the home screen. [crosstalk 00:04:23].

David Averbach: That's what I'm trying to convey.

Donna Cleveland: Ok. Once there. You can customize which widgets pop up by scrolling down to the bottom of Today View. And you will see a little button that says edit, you tap it, and from there you will see a list of all the widgets that Apple has put there by default, and you can either remove all of them or keep them and add new ones to it. Like all your third-party apps that have widgets available, they appear there. For example, I use a third-party weather app called Dark Sky, so I can add that widget and have it at the top for me to see. I also recommend adding the battery widget because it will show you the battery level of other Apple devices, especially if you have AirPods, which is really nice.

David Averbach: Yes. That's a good tip for a couple of reasons, firstly because I always forget that widgets exist, and they're useful, they're just hidden. So it's a good reminder, even if you knew about it, to do it. Second, they are really unintuitive to set up. I always think it should be in settings, but it's not. You need to go to the widgets area and scroll down to the bottom. Do you use widgets at all, Hal?

Hal Goldstein: No, and it's funny, I mean. But when you first started talking, I was actually a little confused with, what do you call the control screen?

David Averbach: Yes, yes, yes, yes.

Hal Goldstein: Yes. That you're swiping down, but it's really Apple widgets. We should not use it, we are in widgets. But they do similar things, right.

David Averbach: Yes. They are almost like shortcuts, while widgets are like conveying information in an instant.

Donna Cleveland: [crosstalk 00:05:49].

David Averbach: That's how I would describe the difference.

Hal Goldstein: Oh, that's a good way, thank you. That's a good way.

David Averbach: So you're not using them at all, right?

Hal Goldstein: I remember I did, at one point, I set them up, but I don't use them. It's been many years since they first came out, I haven't used them.

David Averbach: Yes. I mean, I didn't do it until we had the beginner class. And we went into more detail on how to set them up, and I started setting them up again. I, thanks to Donna's recommendation, have batteries there. I can't get my AirPod to appear under the batteries, is there anything special you do to make them show up?

Donna Cleveland: I think it's like having them within reach is one thing I've noticed. Maybe you open the lid. I'm trying to remember now, because mine aren't showing up right now. But I think it's within reach.

David Averbach: Gotcha.

Donna Cleveland: Bluetooth range.

David Averbach: So, I like the Weather Underground, which weather app do you use? I'm off the rails here.

Hal Goldstein: WeatherBug, I think.

David Averbach: You use WeatherBug?

Hal Goldstein: Yeah.

Donna Cleveland: I use the Apple Weather app and Dark Sky.

David Averbach: Ok. Dark Sky is one we talk about often on this podcast. What's great about it, I use Weather Underground and Dark Sky. Dark Sky uses micro-locations, and AI to have what they call a better, more accurate prediction of when it comes to rain. So what I find is if I use the Weather Underground, that is, "There is a 20% chance of rain today." Or that, even if you walk hour by hour, it's not so good. While Dark Sky may be like "It's going to rain in the next 20 minutes." And it will actually send me push notification about it. So that's what I also use is Weather Underground and Dark Sky, so I have the calendar.

Hal Goldstein: We need a weather app here.

David Averbach: Yeah.

Hal Goldstein: The Midwest.

David Averbach: Yes, in Iowa. The weather changes frequently.

Donna Cleveland: I'd like to take a minute to tell you about iPhone Life Insider before we get into the story of iPhone Life. iPhone Life Insider is our premium subscription, it's a monthly subscription that gives you full educational content on how to use your device and really get the most out of your Apple devices, which you've already invested so much in, you really should get the most make the most of them, and make sure you enjoy all the great features that Apple has to offer. So if you go to iphonelife.com/podcastdiscount, you can get a $ 5 discount on an annual subscription. And I will tell you quickly about some of the features you get when you sign up.

Donna Cleveland: So you get a digital subscription to iPhone Life Magazine. We have been around for a long time now, so there are over 30 things you can access. You get our video guides, which we have a full library, and we will be releasing the iOS 13 guide very soon. When Apple comes out with its latest version of the operating system, you really want to learn all the new features as fast as you can so you don't get confused. We make it very easy for you. We also offer Still an Editor, a feature where you can submit your technical questions to us, and we help you solve solutions. You get the premium version of this podcast without ads, and you also get premium content only for Insiders. So if you go to iPhonelife.com/podcastdiscount, you can sign up and we recommend you do.

Hal Goldstein: Absolutely.

Donna Cleveland: OK. Last episode we dropped in the story of iPhone Life right where you were closing your doors. Hal, can you remind us where?

Hal Goldstein: Yes. What had happened was that we supported with the magazines, and in fact apps and hardware, used equipment, we operated Microsoft Pocket PCs, and then, after the smartphone came into being, Microsoft-based smartphones. The problem was that Steve Jobs introduced the iPhone in 2007, and then in 2008 the economy collapsed. There was a period at the end of 2008 where nobody bought Microsoft devices, which meant no one bought our magazine, no one bought it from the newsstand. Cash just went up here to the boom.

Hal Goldstein: Our printing bills, we printed many issues that we had sent to newsstands around the world. I mean printing bills over $ 100,000 each. And I had a pretty big staff. And suddenly everything dried up. It went from light to dark in just months. So I continued to lay off people, something I had never done, I had actually had a policy there, kind of without a layoff policy, but I just, in order to survive, we had to lay off people. In the end, we came to the conclusion that we didn't make it work.

Donna Cleveland: Wow. This happened in the same way as how much time?

Hal Goldstein: Gradually over six to nine months. But the trend had gone. And we noticed. When we did Smartphone & Pocket PC Magazine, we put an iPhone on the cover every couple of issues. Is the iPhone better?

David Averbach: Yes, yes, yes, yes.

Hal Goldstein: Yes. Is this real? Or something like that. Every time we put the iPhone on the cover, sales would increase. We tried it three times and three times it happened. But it was quite gloomy.

Donna Cleveland: And before that, the company had been really good? Like before the iPhone came out?

Hal Goldstein: It went well. In 2006, I mean that the height of the pocket PC and the smartphone started to go down a bit. That was the beginning of what you have experienced, that people stopped buying magazines. You know, with the internet

David Averbach: Many rough trends all happen at the same time.

Hal Goldstein: Yes. Yeah. So the internet really made, in many ways, for people who didn't like the physicality of a magazine, more outdated. Things were not good. We were in the wrong platform, the wrong industry. We've been around since 1985, running your own business, especially when you don't know what you're doing, and obviously I had an intuition and a sense of where to go, but I didn't have very good systems. There was always a lot … Efficiency was never one of my strong suits.

Donna Cleveland: I love your book, and just generally, how honest you are. As you both talk about all the great things you did, but don't shy away from the areas you floated.

David Averbach: I want to tell a funny story about Neck's effectiveness. When I started here, and we're going to get into it, no one knew the day we went to press, it was this gigantic secret, because Hal would make a day to try to get people ready to go in print, but he knew he would not be able to resist making many changes. So it would be like the fake print day, and then the real print day that nobody knew, and that was how everyone guessed how much time Hal gave them to buff.

Hal Goldstein: I forgot.

Donna Cleveland: It's incredible. I feel like it reminds me that mum always does it with my dad, just like lunch plans and stuff to try –

David Averbach: Be there 11:30.

Donna Cleveland: Yeah.

Hal Goldstein: Yes. This is where graphic artists [crosstalk 00:12:59].

David Averbach: I know.

Hal Goldstein: So we have a question here? So you want me to

Donna Cleveland: Yeah.

Hal Goldstein: … or should I just start talking here?

Donna Cleveland: Yeah. No. Let's talk about what happened when you realized that you really didn't have any business anymore.

Hal Goldstein: I had a fellow, Rich Hall, who had actually edited our magazines for 20 years. He started with me with Portable Paper in the late 80's. Then I had this other woman, her name was Marge Enright, and she was like a customer service person. She was so good at customer service and so friendly that people without problems used to call us. People just wanted to call to talk to Marge, which would be nice to me. I said to both of them, I said, "Listen, I have this idea. I think there's a way, but I have to let you go, you have to work as a volunteer. And I think there's a chance we might be able to to pull this out. If we do, I'll do well with you. "

Hal Goldstein: We had a few others who bought and sold used equipment. But when it came to our editorial staff, it was Richard, Marge and I, with no income coming in.

Donna Cleveland: Wow. And you had the idea to launch iPhone Life?

Hal Goldstein: Yes. So here is the idea. Punchline is that I saw that every single issue of us having the iPhone on the cover, things just did very well. We had this huge kiosk distribution, and we had a good customer base.

David Averbach: Distribution of kiosks is, by the way, single copy sales. If you buy an edition at Walmart, an edition at Hudson Airport, there is distribution of kiosks. 19659015] Hal Goldstein: Right. And it was all over the world. We did well in Singapore, Japan, Australia and so on. We used to do well anyway. So my idea was that it was called Smartphone & Pocket PC, and then, "Why don't we call it Smartphone Magazine's iPhone Life?" There is another story that did not provide the book on how we were named iPhone Life. I was naive because Microsoft had recommended that we use the name Pocket PC as part of our title. HP lets us use the HP Palmtop as part of the title. So I figured Apple would like the same thing we would publish. I really didn't know anything about Apple and Apple's culture, or anything else.

Hal Goldstein: So I was trying to communicate with Apple, I could get that URL. They just wouldn't respond to my email. Later I found out that having an iPhone in your name was a real no-no. They didn't like it, they didn't like websites.

David Averbach: They still don't like it.

Hal Goldstein: No, no, no. But it turned out they had, what is it, Cisco, I think it was?

David Averbach: Yes.

Hal Goldstein: Cisco had actually coined the name iPhone. And they had a kind of legal battle behind the scenes about the use of the name, and in the end they made a settlement that no one really understood. But it did not go public. But the point is, we could use the name iPhone Life without

David Averbach: Because Apple doesn't own it.

Hal Goldstein: Yes. And I was naive, I mean, they could have just jumped in and … but they never said anything, never threatened us, they just ignored us. Which to this day.

Donna Cleveland: Yeah.

Hal Goldstein: Now I know. It was something quite different then, because we had such a good relationship with Hewlett-Packard and Microsoft. But anyway, what happened was that I had this idea, let's make a problem on the iPhone, we can just send it to our newsstand distribution, use the same barcode, we send it to all our subscribers.

David Averbach: Yes. All these subscribers, I have subscribed to their Microsoft phone, one day I woke up to get a magazine about iPhones.

Hal Goldstein: Right. Then we do the real thing, how to cancel your subscription, we make it really obvious and so on. We are rich, we knew nothing about the iPhone, so we have three months to do it, and we pulled off this first issue of, basically it was Richard and I, we had a few volunteer writers. And we pulled off the first issue of iPhone Life, and we sent it out.

Donna Cleveland: So, did you do right away, as you switched to the iPhone yourself and started embracing the iPhone?

Hal Goldstein: Absolutely. I can have integrity, but I'm not dumb. I was no longer so loyal to Microsoft products, or HP products. I was an iPhone. Suddenly I became an iPhone fanatic overnight. Yeah. I was very skeptical of the iPhone. But I've really learned to love it. That is for sure. But then, anyway, we sent this thing out and we had sold, even when it went well, we sold maybe 20, 21, 22, 23, 24% of our magazines at the newsstand. That meant the rest was thrown away. It's just horrible the way they do. But anyway. You know all this paper. But anyway. So that's how it works. We received a 42% response rate in our first issue of iPhone Life at the newsstand [crosstalk 00:18:20].

Donna Cleveland: It's incredible.

Hal Goldstein: We got the same rate of renewal, and the same amount of people who would cancel the subscriptions than we did before. Suddenly we have this magazine from nothing. This is how iPhone Life actually got started.

David Averbach: Wow.

Donna Cleveland: So you were able to hire people back?

Hal Goldstein: Slow. We decided to go four issues a year instead of six, and we slowly built the company. It really brings that kind to the next one. So for a couple of years, after working very, very hard for so many years, it was actually quite a job. We only have this every three months we were going to produce a magazine, and we had a small staff, and some enthusiasts, and so on. But then I'm ready to retire, I've done this, done this, done this for so many years, and let's go. The iPhone does very well, why not increase the number of issues per year, hiring some people who actually know what they are doing, because even after all those years I never had any kind of traditional publishing background. Get a real ad sales professional in. So I kind of wanted to go all in and really up the ante. Then I hired people like David.

David Averbach: He wasn't anyone who knew what he was doing.

Hal Goldstein: Yes. So he had just graduated from our university here, Maharishi University of Management. So, along with another guy named Alex Cequea, and then Raphael Burnes, who had been part of this community, he was this really amazing nerdy data boiler who was the head of marketing ever since. And Alex, who was a writer. These are amazing young people. Where were you, mid-20s? I don't know, how old were you?

David Averbach: I was 25 years old, yes. And it's funny, because I was thinking about this story when you told this story from the previous episode about how you just showed up at university. I went in, I had never had a job for more than six months, [inaudible 00:20:19] My CV, I said, "That was true, by the way." I had graduated three, four years ago, and basically worked half a year, quit my job and traveled. Worked six months, quit work, traveled. I had just returned from Nepal. And the funny part about the job I applied for was the sales manager. I had never sold in my life.

Hal Goldstein: With me?

David Averbach: Yes. With you. I had never sold in my life, and I look like "Yeah, yeah, yeah. I'll just manage your sales team, it'll be great." And Hal, of course, looked through it, and he was like, "No, it's not a job for you." But you hired me as a web editor. Which was crazy too, because Donna can attribute that I'm a terrible editor. But somehow I got-

Donna Cleveland: [crosstalk 00:21:00].

Hal Goldstein: But basically what I hired, because a combination, I could only see how smart he was with it and how much he loved the iPhone. And when that happened, I knew his parents. I went to school with his mother, who was brilliant.

Donna Cleveland: It's a small town.

David Averbach: Yes, it's a small town.

Hal Goldstein: And the father, who is also brilliant. And I thought, "How could I lose?" And you know, I didn't pay them very much.

David Averbach: Yeah, you didn't pay me very much. That helped.

Hal Goldstein: It's the same with Alex and Raphael. Just these amazing, amazing, just good people. You can just tell that they are good people. And they are very smart. And very excited about this industry, and work for me. So I figured it was like one, it was just kind of, only hired for minor leagues, you know, you hire these really high prospects and put them in the minors.

David Averbach: My first day here, the iPhone had just come out, or I think it was the iPhone 4 that had just come out. And Hal had this very complicated thing he needed to do, where everyone swapped iPhones because he bought a new iPhone for himself, so he gave his old iPhone to someone, then their iPhone went to somebody else, and he gave me this the spreadsheet, and the title of this spreadsheet was AT&T Hell.

Hal Goldstein: I don't remember this at all.

David Averbach: As my first day, he's basically like, "Here's everyone's phone that they have, everyone's phone they should have. Call AT&T and convince them to switch." I spent literally eight hours on the phone with them and convinced them to switch. I go in, I'm, "Hal, I did it." And he says, "No. You did everything wrong." Now I had to spend the next six hours until 8 o'clock at night doing this. I was so close to not coming back the next day.

Hal Goldstein: Look, these things are coming out now.

Donna Cleveland: Is this the first you hear about this, Hal?

Hal Goldstein: Yes, it is.

David Averbach: But I almost quit the first day, yes. I was very close.

Donna Cleveland: It's incredible. You both had similar ones, from [inaudible 00:22:57] and realized that you both had similar travel stages. Like you, with all your travels, you said you had a backpack for a year.

Hal Goldstein: Yes, yes, yes. After completing college, I went through all of Europe and North Africa. I actually met from Casa Blanca through Algeria and into Tunisia, and then took a boat to Palermo.

David Averbach: Oh my gosh. Oh, wow.

Hal Goldstein: Yes.

Donna Cleveland: Sounds fantastic.

David Averbach: A very quick story is that the iPhone came out, I was in Thailand. I remember being, as I went, "It's the dumbest idea I've ever heard. As if we needed more ways to check our email."

Donna Cleveland: Ok. So after you hired David and Raph, and Alex, as you mentioned, at what point did you think of selling the company or handing it over?

Hal Goldstein: Like I said, I wanted to go in. I hired all these other people who were really expensive, actually expensive than I ever paid anyone. So, everyone –

David Averbach: Not me.

Hal Goldstein: No. Then suddenly things started to go wrong. It turned out that we could not sell advertising for these additional editions. It just didn't go as fast as we thought we would. All of a sudden, these companies from England had these big, huge, on the newsstand, uber-sized magazines about the iPhone for 20 bucks. Our place, and we got buried, and we used to be the only magazine on the newsstand about the iPhone. And all of a sudden we had all this competition.

Hal Goldstein: Then, our newsstand payments, something got screwed up, and they got way behind paying us. All of a sudden, I was in trouble again. I was, I tell you, doing it, doing it, doing it, doing it. The thing that's nice about the structure now, and I'll get into it, now that they have partners and they work so well together. But I was doing it alone, really. I was just exhausted. I knew I could make it work, and I could lay people off, and make the business work again, but I just didn't want to do it anymore. But I was so attached to it, it was so much part of who I was, this business, and known in town, and it was just. I mean, that's what I've been thinking about since 1985, how to make the business work.

Hal Goldstein: I have a very good friend, Steven Winn, who's also in the book, and he talks about his ups and downs. But anyways, I don't know, we haven't even talked about the book yet. But, yeah, we will. But anyway, I let him coach me. And basically, I got to the point where I could just completely let go of the business. Even though it was still worth something. I just, it was time to just let it go. We had enough savings to retire, and live a good life. It was just time to let go.

Hal Goldstein: So, nobody really knew this was all going on. I'd sort of kept this to myself. Because it's really tricky when you've got a business, and if all of a sudden things aren't going well, you want to be open, and I've always been very open with my employees. But at the same time, you don't want to scare people. So it's a very tricky business. If [inaudible 00:26:13] just me. And it was just my wife and I talking about it.

Donna Cleveland: Yeah. It's good you had her, because I can imagine if it's just you.

Hal Goldstein: Yeah, yeah, yes. Yes.

Donna Cleveland: [crosstalk 00:26:21] really stressful.

Hal Goldstein: [crosstalk 00:26:22]. Rita made all the difference in the world, my wife. So I call, I don't even know, I didn't even think the whole thing through. But I call Raphael, and David, and Alex into my office. We're going to hear from two different points of view.

David Averbach: Yeah. I had a chiropractor appointment, and Hal had always sort of been like, "You know, maybe someday I'll retire. You can run the business." I just thought he was full of it. I was like, I was this 25-year-old kid, I was like, "What are you talking about?" So I have a chiropractor appointment, I go to my chiropractor appointment, everything is normal, I come back, Raphael, who's now my business partner, walks into the office and he goes, "Goodbye." I'm like, "What?" He's like, "Yeah, Hal just laid everyone in the company off. He wants to meet with you." So I go in thinking, "I'm about to get laid off."

David Averbach:            Instead, Hal sort of like, "You know. I have these pieces, [inaudible 00:27:15] be able to make it work." That was sort of the beginning. And through those negotiations, Raphael came back into the picture.

Hal Goldstein:               Basically, I'd said to Raph, I said. Well, said to these three guys, who I just saw as just really could really take over the business. I guess I didn't, I don't know how well I thought it through, but I certainly saw their potential. So I said, "Maybe you guys want to take over the website." Raphael said, "Sure." Then, I said, "Well, Alex, maybe, you're an editor, maybe if we didn't have these huge print bills and we just did a digital version of the magazine, maybe we could make it work." So David, who's like this uber-spreadsheet guy, he's like, he just loves spreadsheets, and he's really good at it, and he starts playing with it.

Hal Goldstein:               And then it turns out that, "You know, we could make the whole." If they took low salaries, and they pared down the company, they could be profitable in a short period of time again. So we started talking, and negotiating, and what it would look like if they took over. And it was the most remarkable negotiation I've ever been in. There was just a high level of trust, and mutual respect. We negotiated an arrangement, where basically I would stay a minority partner, and each of them became partners, and we had a new business.

David Averbach:            And I just remember this, this funny moment where one of the people who had worked there for years, you know, I had this spreadsheet, and I was sort of like, "I don't know, I'm just putting numbers down." So I showed Hal, and I showed a few people, and I showed him. And I was like, "What do you think? Do we have a business here?" And I remember him being like, "You know, it'll be a fun hobby. I think you'll probably be able to pay your phone bill each month." And you know, [inaudible 00:29:11]-

Donna Cleveland:          Great.

David Averbach:            … about it. But like, obviously, this was eight years ago, and we've been able to turn it into a business.

Hal Goldstein:               Well, what's really, what they inherited, they inherited some good things and bad things. They inherited actually a magazine that could be profitable at the time. Because they actually, I loaned them some money to keep the business going for a while, and they were able to pay back the loan in 18 months and be profitable. We had a big database, I mean, we had a big newsstand distribution. But the problem was that every year, starting I think this is in 2004, something like that, the number of people that bought magazines would go down like 10%. I don't know if you know what the numbers were, but it's something like that-

David Averbach:            You hit the nail on the head, it's 10% decrease each year.

Hal Goldstein:               Yeah, and so people had just stopped buying magazines. They had to somehow transform this company into a company that could make money in ways other than the physical magazine, which is where the revenue was coming in.

David Averbach:            Yeah. We took over at an interesting time, where there was two converging trends, one was the iPhone blowing up, the iPad had just come out. So we had this huge growing list of potential customers, we had this loyal fan base that Hal had built up over the years. The other trend was that the fundamentals of the business were eroding underneath us. So we were protected from that for about a year to two years where we saw some really great growth because-

Hal Goldstein:               They thought how easy and great-

David Averbach:            Yeah, [crosstalk 00:30:43] smooth sailing.

Hal Goldstein:               Yeah. They just kind of, they knew what they were doing.

David Averbach:            Yeah.

Hal Goldstein:               [inaudible 00:30:48].

David Averbach:            But then, of course, in the end, the business dynamics caught up to us.

Hal Goldstein:               Yeah. What they've done, and it's very interesting, because we have sort of [inaudible 00:30:59] complementary entrepreneurial skills. I don't know how much you agree with this, my assessment, David's heard before, he always winces a little bit, but I was sort of more of a classic entrepreneur in the sense of, you know, I had this great idea, and I would just go for it. Sort of like the story we showed up, what we talked about last issue, where I just showed up in this professor's office and said, "I'm here."

Donna Cleveland:          Right, right, yeah.

Hal Goldstein:               So that's the way I sort of ran things. I just had this new idea, let's just do it. Where Raphael and David, and now Donna and Noah, who took over for Alex. They're much more data driven, much more just careful, intelligent maybe would be a good way of looking at it. But in terms of step by step, let's move forward, let's go this way, and let's see if it works, and let's test it. And they're much more orderly, the way this business runs, and even the comradery, I mean, it was always important that people really enjoyed working for me, and got along. But these guys actually make it happen.

Hal Goldstein:               It's just such a fun group of people that work here. They really enjoy each other, and they've been able to take step by step, even in some very difficult times. Now, we're really starting to do well again. And I appreciate this audience, this podcast, and the Insider program, and the 3 million page views a month that people visit our website.

Donna Cleveland:          Three and a half.

David Averbach:            Close enough, we have three and a half. So yeah, to kind of fill in from taking over to today, basically, what happened was we knew we had to make money, and we knew we couldn't make money from the way we were doing it. So we had to figure out a way to get money from the website. So what we did was, with the magazine, we could focus on kind of a lifestyle brand. And the magazine, largely to this day is still, we cover a wide range of things, it can sometimes be a little bit tangentially related to the iPhone, but a pretty wide range. But we wanted on the website. Whereas on magazines, there was like two magazines, three magazines. On the website there's thousands of iPhone websites. We wanted to really carve out a niche.

David Averbach:            So we decided that our niche would be kind of heralding back to the original origins of the magazine, how to content. And we said, "Okay, we're going to be really, really good at how to content." And to this day, you guys, those of you in our audience know that that's largely what we do. So we started writing, we hired, that was when we hired you, right?

Donna Cleveland:          Yeah. So you hired me as a part-time web editor.

David Averbach:            Donna was the first web editor since I had taken that position. Because, again, we were just focusing on the magazine. We hired Donna as a web editor. She started creating content. Then, we started writing how to content, we started doing a daily tip, and that was actually, I think Sarah, who … Donna had-

Donna Cleveland:          Yeah, about like six months after I started working here, I moved on to writing special interest publications about the iPhone, and we hired Sarah, or you guys hired Sarah and Sarah started the daily tips newsletter.

David Averbach:            Yeah. And let's take a tangent here, how did you end up here, Donna?

Donna Cleveland:          So I ended up here, I grew up in Fairfield, like David did, and I'd gone to school for journalism, and had always wanted to work for a magazine. That was a goal of mine. I had ended up at the Daily Newspaper after finishing school, and had been there for six months and I had fun doing that. But I saw, I think just on Facebook, or something, you guys posting saying you were looking for somebody. So I decided to apply. It was a combination to the fact that it was a magazine, I also I had an iPhone, like Apple products, so I was excited about that. And the company culture here was really cool. And so I was really happy.

Hal Goldstein:               You guys knew each other or not?

Donna Cleveland:          Yeah. David is a year older than me, so growing up like I knew him, but we hadn't like spent a lot of time together.

Hal Goldstein:               Sure, sure.

David Averbach:            Yeah.

Donna Cleveland:          Raph is my age, and we like played when we were kids and stuff.

Hal Goldstein:               Oh, really?

Donna Cleveland:          Yeah.

David Averbach:            Yeah. There's this really great photo that I discovered from, this is really off on a tangent, of Donna, me and our art director Jaime, all taking swim lessons, and we're like seven years old. And it's just like crazy that now we've all grown up and run this business together.

Donna Cleveland:          It's funny for me hearing this story, just because, look, when I came here, it all seemed so established, like you've been here a really long time, but really like you'd basically just taken over the company. Maybe two years beforehand or something. And I remember, in the interview, people asking me who would win in a fight, a pirate or a ninja, and I was like, "Who are these people? What is this company?"

David Averbach:            That's a classic, that's a classing interview question.

Donna Cleveland:          And I was like, "They're saying if answered wrong I wouldn't be hired." [inaudible 00:36:02].

David Averbach:            Okay, we started asking these question like, a fun question, to see how people would respond. And then we discovered that actually everyone in the company agreed.

Donna Cleveland:          That was the ninja.

David Averbach:            Oh, you gave it away.

Donna Cleveland:          I'm sorry.

David Averbach:            I was going to make them email.

Donna Cleveland:          Oh, no. That'd be a good question of the week.

David Averbach:            Yeah. We all agreed who would win. And so then, from then on, if somebody answered the question wrong, we had our doubts about the person.

Donna Cleveland:          Even though I gave it away, we could still ask people, who [crosstalk 00:36:29] win and why.

David Averbach:            Okay, okay. Who would win in a fight between a pirate and a ninja? Send us an email.

Donna Cleveland:          Podcast@iphonelife.com, because we have hired people who have said pirate, by the way.

David Averbach:            Yeah, we have. We have.

Donna Cleveland:          So, there are no wrong answers.

David Averbach:            There are. But it's okay. So yeah, then you came on board.

Donna Cleveland:          Yeah, so I came on board, and I had a similar experience that you did in some ways, I guess, where even though I did have a background in writing in journalism, you guys were pretty much like, "Oh, you're going to create a magazine six months into the job." And I was like, "Okay." It's like [inaudible 00:37:05]. What was it? Was it for the-

David Averbach:            It was Android. It was Android Life, right?

Donna Cleveland:          Android Life, but before that was one that was specifically for-

Hal Goldstein:               Oh, so it was an extra issue. Bonus issue.

Donna Cleveland:          It was an iPhone, it was one how to use your iPhone bonus issue. So I wrote that like front to back. And that was, you know, a really good learning experience for me, but I was also like, at the time, surprised that you handed that project to me so quickly.

David Averbach:            Well, and we played it cool. We were just like, "You know, it's fine, we have these deadlines, we've broken down how many pages you need to write a day." But in our heads we were like, "She has to write an entire magazine by herself. This is so hard. Can she do it?" And Donna did it with flying colors. So that was really how from Donna ended up going from being a part-time web editor through this experience, around that same time our Editor in Chief left the company, and that was Donna more that proved herself with this project, and all the projects, and that's how Donna ended up becoming Editor in Chief.

Donna Cleveland:          Yeah. Because when you hired me too, you were like, "Well, the website doesn't make any money, and so it's an experiment to hire you." So I had no idea what the future would look like. But-

David Averbach:            None of us did.

Donna Cleveland:          … it's all worked out. Yeah.

David Averbach:            So let's get back to how I made money with this website.

Hal Goldstein:               One thing, real quick, one thing. One real difference, if you looked at our magazine when I was publishing it, compared to what is now, so for me, I always, my idea, was put as much information as you can cram in as possible.

David Averbach:            The more you tell, the more you sell. That was Hal's motto.

Hal Goldstein:               Yeah, that's right. And it didn't even have to be, you know, I mean, we cared about editorial standards, but it wasn't … and when these guys took over, they had this idea of it being a magazine. Because we came from a newsletter origin, you know. It's just much more visually pleasing with Jaime laying out the magazine, and much more higher standards both on our websites and editorially in terms of the quality of the writing and so on. That was another really nice change that took place.

David Averbach:            Yeah, absolutely.

Donna Cleveland:          Yeah. It's evolved.

David Averbach:            So, we started doing the tip of the day newsletter, which again, we still had no idea how we were going to make money from it. But like people loved these daily tips, so we just put them into a newsletter, and we sent them to you all. And right away we just got this huge response, like people just really gravitated towards it. So we had that going for us. And throughout that process we started focusing on what's called Search Engine Optimization, which is getting people who Google us, who Google iPhone related topics, for us to show up. And I think probably a lot of you guys came from Google.

David Averbach:            So the idea was people would come in, and they'd read an article, and they'd see, "Oh we offer this free thing. It's a newsletter, they give us their email address, we'd send them that." But we still had no way to making money from them other than selling them the print magazine, which was becoming less and less profitable. And that's where Insider came in. Insider was sort of our solution to this, so it was a premium product, like we always say, on this podcast, and it was taking all the best parts, the tip of the day, which is how to content, and really taking it to 11. Having video tips instead of just written tips. Having in-depth guides, and all that stuff, was sort of not only the solution to our customers seemed to really want how to content, but also a solution to how do we survive in this digital age?

David Averbach:            And the funny part is now, looking back, everybody sort of does this with paywalls, like New York Times, Wall Street Journal. But at the time, it was this no, we just made it up. It was this crazy new idea we had. And then I guess everybody else in the industry came up with similar ideas around the same time.

Donna Cleveland:          Yeah. Jeg vet. I feel like it was … I mean, well, digital subscriptions were definitely something people were doing. But it's become way more ubiquitous now.

David Averbach:            But they were digital magazine subscriptions. Which for a while, everyone thought was going to be the savior of the industry, but in practice, I mean, well, a lot of people do subscribe, it's nowhere near what the magazine industry used to be in its heyday.

Donna Cleveland:          Yeah. Like around the same time we started the podcast. And we really started creating a lot more video content for the Insider subscription. So we really shifted a lot of what we were doing here. Because now it's still the same mission of helping people get the most out of their devices, but we want to allow people to learn in the way that's best for them. And I think in today's publishing landscape, that's what's important, like some people like listening to podcasts, and some people like reading print magazines still. Some people like video content, so it's important to reach people how they want to be reached. And I think by doing that, that's allowed us to adapt.

David Averbach:            Yeah. Absolutt. That's our story.

Hal Goldstein:               Yeah.

Donna Cleveland:          It's our story.

Hal Goldstein:               Can I plug the book?

Donna Cleveland:          Yes.

David Averbach:            Yeah.

Hal Goldstein:               Okay, good, good. So, this is brought to you, this podcast is brought to you by Meditating Entrepreneurs-

David Averbach:            Not really. [crosstalk 00:42:13] for this spot.

Hal Goldstein:               … Creating Success from the Stillness Within. What had happened was we talked about this, and I won't go into too much, in the last podcast, but basically a bunch of folks moved to the small town in the middle of Iowa, 10,000 people, to participate in a program, based on Transcendental Meditation program, where we would meditate and get together in large groups to have an influence of peace in the world. The move here, we had to stay here, we had to survive. So we didn't, I wasn't a farmer, and so, we ended up starting our own businesses. So I started a magazine company, your father started an internet-

Donna Cleveland:          Internet service provider.

Hal Goldstein:               … your father was a physician in town. There was a fella who was Navy SEAL who moved to this town, and started a solar energy company. There was an organic dairy farmer. A fellow who loved stained glass and now puts stained glass in all throughout the country. Another guy who takes photos at the finish line to memorialize great events. So anyway. I ended up having a class that I would teach at Maharishi University of Management, where I would have entrepreneurs come in every day and speak, including these guys have come in every year to speak to my class. I videotaped them, and they would tell their story about this improbable thing, just like me starting this company, how we started from nothing, in the middle of nowhere, before the internet, and created these incredible businesses.

Hal Goldstein:               So 15 of these stories are in this book, and it's really about how you can build a business, make money, and not give up your values, continue to grow spiritually, all at the same time. They're not opposed to each other. And so we made the book, and it's available in audio, and e-book, and good old physical print. And I hope … the story of this company is in there in quite a bit of detail.

David Averbach:            So we will, it's Meditating Entrepreneurs on Amazon, but we'll link to it too in our show notes at iPhonelife.com/podcast. I think the question of the week, I'd like to flip it and say what's your question this week. I mean, first of all, we'd love to hear from you, this is a very different type of format. Did you guys enjoy it? Any thoughts you have about our business in general. And just questions. And we can hopefully answer some of your questions in the next episode as well, although the next episode will be largely back to iPhone content.

Donna Cleveland:          So podcast@iphonelife.com. Thank you so much, Hal, for joining us.

Hal Goldstein:               Thank you for having me.

Donna Cleveland:          It's been really fun-

Hal Goldstein:               It was fun.

Donna Cleveland:          … sharing the story from start to finish. And we will see all of you in a couple of weeks. Thank you.

David Averbach:            Thanks, everyone.


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