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iOS 14.0.1 Addresses the issue of COVID Alert app exposure notifications

The Federal Government’s Canadian Digital Service (CDS) announced today that the latest update of iOS 14.0.1 has resolved an issue related to “a consequence in push notifications” between the COVID Alert app and iOS Exposure Notifications.

“We’ve heard some feedback from users that there is an inconsistency in push notifications between Apple’s exposure alerts and Health Canada’s COVID Alert app,” CDS explained.

“Some alerts are sent from the phone’s operating system and not from COVID Alert itself. Your OS defines exposures differently than the app, ”added CDS.

If you receive a notification from the operating system that you have been exposed, check the COVID Alert app before taking action. The app follows Canada’s public health guidelines to determine an exposure. ”

CDS did not elaborate on the issue, only to note that iOS 14.0.1 has resolved the issue. We have contacted us for clarification and will update this post accordingly.

“This issue has been resolved on iPhone devices with the latest software update. So if you have not already done so, make sure that the latest operating system is installed to resolve this issue. ”

Canada’s COVID Alert app is based on Google’s and Apple’s exposure alert framework, which uses Bluetooth on anonymous “handshake” devices in the background. The app does not use GPS information or collect user data. It has been investigated as safe by Canada’s privacy commissioner and provincial colleagues.

When someone tests positive for COVID-19, they can anonymously notify others who may have been in contact with COVID Alert, by obtaining a single use from their provincial health authority.

Apple released iOS 14.0.1 for iPhones on September 24, so it may be worth updating if you haven’t already. Just go to Settings> General> Software update on iPhone.

COVID Alert launches tomorrow on Prince Edward Island, while Nova Scotia says it is in its final stages of prepping for its own debut in supporting the app. So far, COVID Alert is supported in Manitoba, New Brunswick, Newfoundland and Labrador, Ontario, Quebec and Saskatchewan.

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