Some Apple Watch customers recently reported missing GPS map data when recording their workouts in the Workout app on watchOS 7. Others have complained about excess battery power after updating to the latest watchOS software. Apple has now released a new support document to acknowledge these and other issues, and is proposing a solution.
MacRumors discovered Apple’s new support document where the company lists several issues that some people may encounter after updating to iOS 14 and watchOS 7:
- Your workout charts are missing in the Fitness app on the iPhone for previous GPS-enabled workouts from Apple Watch.
- Activity, heart rate, or other health-related apps are unable to launch or load data on the Apple Watch.
- The Fitness app or the Health app is unable to launch or load data on the iPhone.
- The Health app or the Fitness app reports an inaccurate amount of data storage on the iPhone.
- The Activity app reports an inaccurate amount of data storage on the Apple Watch.
- Your environmental audio data or the headphone audio level data from the Apple Watch is missing in the Health app on the iPhone.
- Increased battery life on iPhone or Apple Watch.
In case of any of the symptoms mentioned above, customers should disconnect the Apple Watch from the paired iPhone, then wipe the watch and phone before restoring both devices from a saved backup. It is a tape assistance solution that will fix training GPS data that will not be captured in the future. However, it will not recover missing data.
→ To disconnect Apple Watch from iPhone
According to user reports, the missing GPS data problem manifests itself when you use the stock Workout app to record outdoor activities such as walking and running while leaving the paired iPhone at home. This prompts the watch to drop back to its own GPS to capture a route for your sessions. When you check in the Fitness and Health apps, affected users have reported that they only see the starting point on the map, not the entire route.
This issue is also discussed in a long thread on Apple’s support forums.