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iPhone Upgrade Program – How Does It Work? + Tips to get ready for the big day: apple



Hey r / Apple!

We are 2-3 days from the pre-order day. This thread will serve as a discussion for the upgrade program, as many people tend to post about it before and during the pre-order period.

Any questions that may be asked here will be removed and users will be sent to this thread.

The iPhone upgrade program will hereinafter be referred to as “iUP”.

Here are some common questions that may be helpful to new and existing iUP customers:

Note: I have little information about China’s version of iUP, and I often omit to mention it in this regular FAQ. If you know more about it, please let me know to edit the post

What is iUP?

IUP is a program offered by Apple that allows you to finance (with 0% interest) your new toy. Think of it as financing through your operator, but in this case you are financing through a bank directly through Apple. The program allows you to upgrade your iPhone every 12 payments, and it has AppleCare + (not to be confused with regular AppleCare) included in the monthly payments.

Where is iUP available?

IUP is available in the US, UK and China.

When you said “financing through a bank”, who am I dealing with here? “

The bank Apple uses for IUP is Citizens One (US). Barclays in the UK. I’m not sure which bank Apple uses in China.

Any benefits for Apple Card users?

If you pay the monthly payments with your Apple card, you will receive a 3% refund

Can I buy an iPhone against iUP credit?

No. Read this post for more information

How much do the current iPhones at iUP cost?

Here is a table for the prices of the current iPhones:

(US price)

iPhone 12 Mini iPhone 12 iPhone 12 Pro iPhone 12 Pro Max
$ 35.33 / month (64 GB) $ 39.50 / month (64 GB) $ 49.91 / month (128 GB) $ 54.08 / month (128 GB)
$ 37.41 / month (128 GB) $ 41.58 / month (128 GB) $ 54.08 / month (256 GB) $ 58.25 / month (256 GB)
$ 41.58 / month (256 GB) $ 45.75 / month (256 GB) $ 62.41 / month (512 GB) $ 66.58 / month (512 GB)

(UK price)

iPhone 12 Mini iPhone 12 iPhone 12 Pro iPhone 12 Pro Max
£ 38.95 / month (64 GB) £ 43.95 / month (64 GB) £ 56.45 / month (128 GB) £ 61.45 / month (128 GB)
£ 41.45 / month (128 GB) £ 46.45 / month (128 GB) £ 61.45 / month (256 GB) £ 66.45 / month (256 GB)
£ 46.45 / month (256 GB) £ 51.45 / month (256 GB) £ 71.45 / month (512GB) £ 76.45 / month (512GB)

Here is also the complete retail price for iPhones for reference:

iPhone 12 Mini iPhone 12 iPhone 12 Pro iPhone 12 Pro Max
$ 699 / £ 729 (64 GB) $ 799 / £ 799
$ 749 / £ 779 (128 GB) $ 879 / £ 849 (128 GB) $ 999 / £ 1049 (128 GB) $ 1099 / £ 1099 (128 GB)
$ 849 / £ 879 (256 GB) $ 979 / £ 1099 (256 GB) $ 1199 / £ 1199 (256 GB) $ 1199 / £ 1199 (256 GB)
Not Available (512 GB) $ 1299 / £ 1299 (512 GB) $ 1399 / £ 1399 (512 GB)

All prices include AppleCare +. AppleCare + with theft and protection is available at an additional cost (available when you build your order)

Do I have to be in a specific operator to use iUP?

Yes. In the US, you must be on one of the four major carriers, in a postpaid program. UK users do not need to specify their operators.

How do I join iUP?

In the US, you can join iUP via Apple’s Apple Store app, Apple’s website and / or go to an Apple Store. UK users must go to the Apple Store to sign up for the app.

In the Apple Store app, the process looks something like this (old video, but similar process)

On Apple’s website, the process looks something like this (old video, but similar process)

Be sure to bring a credit / debit card with you to the Apple Store, and you should know your phone information, such as your phone number and PIN, if applicable.

Does iUP offer protection against theft / loss?

In itself, no. They have an option that allows you to pack AppleCare + with theft and loss protection with the monthly payments. Read the linked page for more information and how much is the deductible if you lose the device.

Some operators offer protection for devices that are not purchased / financed from / through them. T-Mobile, AT&T, Sprint and Verizon all offer “Bring Your Own Device” protection plans if you are interested.

You may want to call Apple (1‑800-MY-APPLE / 1-800-692-7753) to make sure that if you end up losing your device, you can return the replacement device when you upgrade.

Anything else I should know?

Yes, some tips:

  1. Get pre-approved (US only) for the program right now, so you can pre-order your phone right away on Friday morning (05:00 Cupertino / 08:00 New York). You must use the Apple Store app on iOS to search.

  2. Existing users: Check if you are eligible to upgrade on this site

  3. When you sign up for the program, a credit request is added to the credit report. When you upgrade through the program, there will be no inquiry unless Citizen Bank deems it necessary

(YMMV, some users, like myself, had a request added to the report. In my case, it was a hard request from Equifax)

4. On iUP you get an unlocked iPhone. You are more than welcome to switch to any operator if you wish (the first activation must be with the four major operators in the USA).

5. If your credit is frozen, you may want to release it a few days in advance to make sure there is no problem.

6. You have to pay taxes in advance if you have Apple sending you the device to your home. Otherwise, you can get the fees tied up in the loan itself (as marked by TOS) if you pick up your iPhone at the Apple Store: https://imgur.com/McT9xkR

7. Here is some information about China’s iUP

8. If you upgrade, Apple will send you a box (with labels and everything) where you can return your phone

Useful links:

IUP UK website

IUP USA website


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