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Michael Tsai – Blog – Locked out of an Apple account



Luke Kurtis (via Andrew Orr):

About a week after I redeemed the gift card, I noticed that my iTunes account was not working. When I tried to sign in, it said my account was locked. I searched the web for help, but I couldn't find a solution. I called Apple support. […] The senior agent informed me that my account had been locked because I had used a fraudulent gift card. […] Apparently all she had to do was escalate this to Apple's internal security team who, because she had been monitoring my account, would reactivate everything within 24 hours.

[…]

Except that after 24 hours there had been no word. Even after a few days, the agent was nowhere to be found, even after I sent her directly. I ended up calling back to the main support line to start with a new agent […] "There is nothing else you can do, there is no escalation path."

[…]

But when Apple locked my account, all my devices became virtually useless. At first it seemed like a mild drawback, but I soon found out how many apps on my iOS and Mac devices couldn't be updated, not to mention how I couldn't download anything new. When I had to take a trip due to an emergency in the family, the JetBlue app did not allow me access to my boarding card and said I had to update the app to use it.

[…]

All in all, I was locked out of my account for about two months. Had I not used my internal Apple contacts, I might not have recovered the account.

App Store Apple ID Datacide iCloud iOS iOS 1

2 iTunes iTunes Store Mac Mac App Store macOS 10.14 Mojave Music

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