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Solo Loop caused rash due to moisture / sweat / water being trapped, called it Apple …: AppleWatch



I bought an Apple Watch SE on Tuesday and have been using it every day since and started to get itchy / burning feeling under my band. So I called Apple and I went through some questions about how it affects me. Was escalated up and they put in a ticket about it for me.

The guy who escalated it called me back an hour later and said they were just sending me a new band for free, and I’ll also get to keep my Solo loop. I have Apple Care, and the Apple Rep said that if I still need Solo Loop for any Apple Care requirements. I’m happy with how Apple has handled this. I was 100% ready to just swap my watch for another, create your own style, but they went above and beyond for me.

Just wanted to let people know about my experience with this.


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