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Thunderbolt 3 Disconnecting stations due to RF errors from WiFI antenna location-OWC Tech Support Solve User Issue



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I discussed Thunderbolt 3 problem on the Mac820 before: see 2018 Mac mini has Thunderbolt 3 Compatibility Issues

Christian B writes:

I thought you would appreciate a summary of the conclusion of a recent conversation with Joe (technical support) at OWC.

I contacted the OWC after days of significant trouble mounting Drobo 5 and Time Machine volumes to my new Mac mini 2018. The Droboy's Thunderbolt (TB) 2 cable was connected to the mini TB3 port with an adapter. Within minutes, both volumes will occur . The Drobo Dashboard couldn't find the Drobo even when I could see the volume on my screen (before it would spontaneously happen without apparent reason).

This was completely unexpected since Drobo worked perfectly just minutes before my 201

3 27 "IMAC with High Sierra (and had been since 2013). After several unsuccessful attempts to solve the problem, I contacted the Drobo support for assistance with what was "obvious" a software compatibility issue with Mojave (a conclusion drawn in part from the internet) Drobo support was NOT HELPFUL . They didn't want to talk to me until I signed up for "Drobo-Care."

It seemed time to ditch Drobo in favor of OWC's Thunderbays system . I decided to talk to technical support before sales to understand the options before you bought something. Helpful! He Managed the Problem was an Apple Design Failure – Thunderbolt 3 ports were too close to the WiFi antenna and the RF signal caused communication stability, which led to ejection.the connection point for the Drobos TB 2 cable for mini .

After moving the TB2 connection to the TB3 port furthest away from the power input (and the location of the wifi antenna) Drobo mounted and I now have access to all my pictures (~ 6 TB). An important lesson learned after entering the rabbit hole as described above is that it was a fake economy for me to rely on a simple photo storage and backup system (Time Machine only).

A summary of your current Thunderbay 4 system configuration recommendations will be appreciated by the enthusiast, like me, with many memories and a few valuable images. This assumes that you may now have some comments in addition to what you have already posted on your MPG blog.

MPG: Kudos to OWC tech support (USA based) to take the call and solve the problem for a competing product ! I have recommended OWC Thunderbay 4 as the best product of its kind * out there for a few years now. I have five of them plus OWC Thunderbay 6.

I haven't seen this problem, maybe because I disables WiFi on my 2018 Mac mini, gigabit ethernet is a far superior solution . But it seems that my solution may be better than mentioned above (plugs into another port), since it is probably WiFi off, there is no RF interference. Connect a Cat 5 or Cat 6 Ethernet cable to your WiFi router or Gigabit Ethernet switch, and enjoy the reliable and faster speed.

Designed by 2018 Mac mini is apparently wrong . I see it as another form-of-function design error (why must it be so small and tight?!). I'm unhapy it as a buyer that I'm stuck with a lemon. But at least for me, disabling WiFi and using gigabit ethernet are just great as I use it at the moment. If it was moved where it is not near ethernet, it becomes a problem.

* A product is the combination of hardware, software and support. OWC support is always free.


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