We welcome one of our favorite sponsors this week, it's Zendesk!
None of us have ever built a flawless app .
It's likely, no matter how good we believe the app's user experience is, there are probably something users need help with while they are in our app ].
However, in many apps help is reduced to a "contact us" button that launches a compressed email screen, or just releases the user on a webpage.
Forcing people out of app for help, small problems can be big irritations and they will almost certainly be negative App Store reviews and bad reviews.
With Zendesk's Mobile SDKs, we can quickly and easily join the producers of Angry Birds, Venmo and Swiftkey by bringing native in-app support functionality to our apps quickly and easily.
] Our users can view help and support content, and even submit tickets to support without ever to leave our App . Neat!
Tickets enter Zendesk and may contain technical details about the user and their device, the history of our apps and more.
Best of all, it is included with Zendesk at no additional cost.
We can use Zendesk's "IOS UI Components" to get up quickly, or we can build your own user interface with SDK API vendors.
Thank you very much to Zendesk for sponsorship!